Before the Internet, customer service was typically handled via phone or in person, using the resolution guidelines afforded the customer by the respective company. Grievances and complaints were handled methodically
Despite having a marketing budget the size of a small nation’s GDP, Coca-Cola utilizes free social media platforms like Facebook, Twitter and Instagram to promote their brand; frequently uploading fresh
As one of the biggest sporting events on the globe, the World Cup is sure to stir up a lot of buzz and social media trends on sites like Twitter
An Appy Awards Winner for Best Business App in 2013, Perch is a free app designed to put everything in one place, pulling in the latest from social media and
With social media becoming an ever-important outlet to share content and engage fans, big brands in television are starting to take note. TV shows are syncing up with social media
When it comes to dealing with businesses online, it’s natural for people to be a little skeptical. They can’t see who they’re talking to, they can’t physically touch offered products,
It’s a little like the Academy Awards for proud nerds everywhere: the 7th Annual Crunchies Awards. Celebrating the best of the best in the technology sphere, the Crunchies dons its
Social media marketing is a moving target, every day there is an update or change to the most popular networks, Facebook, Twitter, Youtube, LinkedIn, etc. Every other day a new
