How Social Media Has Changed Customer Service

Before the Internet, customer service was typically handled via phone or in person, using the resolution guidelines afforded the customer by the respective company. Grievances and complaints were handled methodically

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You’ve Got a Social Media Profile Now WHAT?

Advanced Social Media Workshop Series: Oceanside, California Social media has modernized the business world. Businesses are now able to reach consumers faster, cheaper and with more consistency. Companies that are

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